Returns & Policies
Our aim is that all of our products reach you in perfect condition. All items always leave our warehouse handled & packed with care, however due to courier handling, the outer packaging and some items may be out of place once they reach you. We apologise in advance!
Need to Return Something..?
You have a legal right to cancel a contract which starts from the date we confirm your order has been despatched, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of fourteen days in which you may cancel, starting from the day after you receive the products. Days mean calendar days, including weekends and public holidays.
Where you have cancelled a contract and the products have already been delivered to you, you should return them to us as soon as possible and in any event no later than 14 days after the day you inform us of your right to cancel.
Where the products have already been delivered to you, we will process the refund due to you as soon as possible and, in any case, within 14 calendar days after the day on which we receive the returned products.
If you are cancelling your order because you've changed your mind, please note that you will have to pay the costs for returning the goods if the goods have already been despatched.
You may lose your right to cancel if you:
unseal goods- they will not be suitable for return if they are unsealed, due to health protection and hygiene reasons. Dermarollers are non refundable due to health, safety and hygiene, therefore any kit returns will result in a £20 deduction for the roller.